Blog. Excellent experience management is based on great communication with people.

4 Modern Survey Tools/ Alternatives to SurveyMonkey and Qualtrics
Opinions & Expertise

4 Modern Survey Tools/ Alternatives to SurveyMonkey and Qualtrics

Amidst a fast-paced digital landscape, agility, customer-centricity, and budget-friendly solutions are paramount. Yet, many businesses still cling to traditional survey tools like SurveyMonkey and Qualtrics. While these platforms have paved the way for online surveys, they often come with legacy challenges: outdated interfaces, inflated pricing models, and support systems that can leave you feeling more […]

Karolina Konopka

Customer support manager

Karolina Konopka
How to Improve Customer Success with Customer Success Surveys
Customers

How to Improve Customer Success with Customer Success Surveys

Customer success plays a pivotal role in driving growth and retaining a loyal customer base. One of the most effective tools to boost customer success is leveraging customer success surveys. These surveys provide invaluable insights into customer needs, preferences, and pain points, enabling businesses to fine-tune their strategies and deliver outstanding customer experience. This blog […]

Karolina Konopka

Customer support manager

Karolina Konopka
What Is Quota Sampling? Methods, Benefits and How to Use It
How to

What Is Quota Sampling? Methods, Benefits and How to Use It

When it comes to conducting surveys and research, achieving representative data is often one of the most critical goals. Quota sampling is a popular non-probability sampling method that ensures the sample population mirrors specific characteristics of the target group. But what exactly is quota sampling, and how can it be used effectively? In this blog […]

Karolina Konopka

Customer support manager

Karolina Konopka
Top 10 Data Management Tools and Software to Try in 2025
Opinions & Expertise

Top 10 Data Management Tools and Software to Try in 2025

In today’s digital-first world, data is the lifeblood of successful organizations. Effectively managing, analyzing, and leveraging data can unlock new opportunities, drive innovation, and help maintain a competitive edge. With the right data management tools, businesses can streamline operations, improve decision-making, and ensure data security. This guide highlights the top 10 tools and software to […]

Karolina Konopka

Customer support manager

Karolina Konopka
eCommerce Customer Journey: Optimizing Strategies for Enhanced Online Shopping Experience
Customers

eCommerce Customer Journey: Optimizing Strategies for Enhanced Online Shopping Experience

The eCommerce customer journey is a critical framework for understanding how customers interact with your brand, from the first touchpoint to post-purchase advocacy. Optimizing this journey not only enhances customer satisfaction but also drives conversions, increases retention, and builds loyalty. This comprehensive guide explores strategies to map, analyze, and improve each stage of the journey […]

Karolina Konopka

Customer support manager

Karolina Konopka
The Omnichannel Customer Experience: The Ultimate Guide
Customers

The Omnichannel Customer Experience: The Ultimate Guide

Delivering an exceptional omnichannel customer experience is no longer a luxury—it’s a necessity in today’s fast-paced digital landscape. Customers expect seamless, personalized interactions regardless of how or where they engage with your brand. Companies that get this right build loyalty, drive engagement, and improve their bottom line. This guide will provide you with actionable insights, […]

Karolina Konopka

Customer support manager

Karolina Konopka

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