Blog. Excellent experience management is based on great communication with people.

Gathering customer insights quickly and effortlessly is essential for any business that wants to grow. Still, many organizations face the same challenge: how to encourage customers to share their feedback in real time without adding friction? One of the most effective solutions is implementing QR codes CSAT surveys. By combining QR codes with customer satisfaction […]

In today’s business landscape, where customer experience and employee satisfaction directly impact growth, choosing the right survey platform has never been more important. For years, Qualtrics has been the go-to solution for enterprises thanks to its robust feature set. However, its complexity and high cost make it less accessible—especially for small to mid-sized businesses. That’s […]

Customer care is no longer just a department or a process—it is the foundation of every successful business. In today’s competitive landscape, companies that invest in building meaningful customer relationships set themselves apart, foster loyalty, and achieve long-term growth. In this article, we will define what customer care truly means, explain why it is more […]

Picture this:Your customer starts their journey on Instagram, adds your product to their cart on mobile, chats with your support team on your website, and finally walks into your physical store to pick it up. They expect this entire experience to feel seamless, personal, and effortless. And in 2025, that’s not a bonus — it’s […]

Businesses often confuse customer success with customer support — but in reality, they are two completely different powerhouses. In 2025, customers expect more than quick answers. They expect brands to guide them, understand their goals, and help them grow. That’s where customer success and customer support each play their unique role. Here’s the truth: Together, […]

In today’s business landscape, the ability to calculate Net Promoter Score (NPS) has become one of the most reliable ways to measure customer satisfaction and loyalty. NPS is not just a metric—it’s a clear indicator of how likely customers are to recommend your product, service, or brand. By learning how to calculate NPS effectively, companies […]