Blog. Excellent experience management is based on great communication with people.

Understanding customer behavior is essential for businesses looking to stay competitive in today’s market. By analyzing how customers interact with your brand, products, and services, you can make informed decisions to enhance their experience and improve your bottom line. Let’s dive into what customer behavior analysis entails, why it matters, and how you can leverage […]

Creating an effective customer service survey is essential for gathering valuable insights into your customers’ experiences and identifying areas for improvement. But what questions should you ask, and why do they matter? Here’s a guide to crafting impactful customer service survey questions that yield actionable feedback. The Importance of Customer Service Survey Questions Customer service […]

Customer service metrics are the backbone of a successful business. Measuring the right metrics allows companies to enhance their customer experience, identify areas for improvement, and build long-lasting relationships with their clients. In this post, we’ll cover the top customer service metrics every business should measure and how they impact your overall customer satisfaction. 1. […]

Running truly multilingual surveys can be a complex process that requires attention to detail and a deep understanding of the target language and culture. Accurate translation is essential for collecting reliable and valid data from respondents who may come from diverse linguistic and cultural backgrounds. In this article, we will explore the best practices for […]

When customers encounter issues, their perception of your brand teeters on a precarious edge. How you handle these situations can either cement loyalty or drive them into the arms of your competitors. Customer service recovery is not just about fixing a problem—it’s about restoring trust, mending relationships, and ensuring customer experience is back on track. […]

Efficient data collection is crucial for businesses and individuals seeking to streamline their processes. Notion, a versatile productivity tool, offers a robust platform for organizing and managing data. To enhance its capabilities, integrating form builders with Notion can revolutionize data collection. This blog post delves into the technical details of the five best Notion form […]