Blog. Excellent experience management is based on great communication with people.

The Likert scale is one of the most powerful tools in a researcher’s arsenal, allowing you to measure attitudes, opinions, and perceptions with precision. Unlike simple “yes/no” questions, a Likert scale captures the nuance of human sentiment—whether it’s customer satisfaction, employee engagement, or market trends. In this guide, we’ll cover everything you need to know: […]

GetFeedback is closing. SurveyMonkey has officially announced that the GetFeedback Direct platform will be sunset and fully shut down by December 31, 2026. For thousands of CX leaders and Salesforce administrators who rely on GetFeedback for their customer experience programs, this news forces a critical decision: migrate to SurveyMonkey Enterprise or find a better, more […]

Customer service metrics are quantitative measures that track performance, quality, and efficiency in your support operations. For CX leaders, support managers, and product teams, these KPIs are not just numbers—they are the compass that guides improvements in customer loyalty and operational efficiency. In this guide, we will break down the 12 most critical customer service […]

Nowadays, creating online tests has become very popular, both among teachers and entrepreneurs. Thanks to online test maker tools, you can quickly and easily assess the knowledge of students, employees or customers. However, choosing the right online easy test maker tools can be difficult, so we have prepared a list of the five best tools […]

In the digital age, where information flows freely across the vast internet landscape, understanding how people feel about a particular topic or brand is invaluable. Whether it’s for businesses aiming to gauge customer satisfaction or researchers analyzing public opinion, sentiment analysis has become a cornerstone in extracting meaningful insights from the sea of online data. […]

Gathering customer insights quickly and effortlessly is essential for any business that wants to grow. Still, many organizations face the same challenge: how to encourage customers to share their feedback in real time without adding friction? One of the most effective solutions is implementing QR codes CSAT surveys. By combining QR codes with customer satisfaction […]