Opinions & Expertise
GetFeedback vs Qualtrics: Features, Implementation & Alternatives
GetFeedback or Qualtrics in 2026? One is winding down, the other is heavy enterprise XM. See where Responsly — a modern CX platform that ships fast and collects more responses — fits in.
Olga Marcinkiewicz
Customer Success Manager
Opinions & Expertise
Best Salesforce Survey Apps for 2026
Compare the best Salesforce survey apps for 2026: CRM field mapping, triggers, NPS/CSAT/CES, and secure workflows so your team picks the right integration.
Olga Marcinkiewicz
Customer Success Manager
How To
Accessible Forms: How to Make Your Forms WCAG-Compliant and Inclusive
Learn how to create WCAG 2.2-compliant, accessible forms that work for everyone — including screen reader users, keyboard-only users, and people with visual impairments. Practical checklist included.
Karol Koronowicz
Human Experience Specialist
Customers
Customer Satisfaction Index (CSI): What It Is and How to Calculate It
Learn what the Customer Satisfaction Index (CSI) is, how to calculate it, and how it compares to CSAT and NPS. Includes formula, examples, and best practices.
Karol Koronowicz
Human Experience Specialist
Customers
Closed Feedback Loop: How to Turn Customer Feedback into Action
Learn what a closed feedback loop is and how to build one: collect feedback, prioritize, fix issues, follow up with customers, and track impact with KPIs.
Karol Koronowicz
Human Experience Specialist
Customers
Customer Experience (CX): The Ultimate Guide for 2026
Master customer experience with this comprehensive guide. Learn CX strategies, metrics, tools, and best practices to transform your business and boost customer loyalty.
Karol Koronowicz
Human Experience Specialist
Customers
Customer Effort Score (CES): definition and tips
The customer effort score is a good metric for measuring the success—or ease—of an interaction with a customer.
Karolina Konopka
Customer Success Manager
Customers
Voice of Customer (VoC): The Complete Guide to Strategy, Tools & Examples
Master Voice of Customer (VoC) to drive growth. Learn the definition, top methodologies, and how to build a successful VoC program.
Karol Koronowicz
Human Experience Specialist
Customers
Top 5 Voice of the Customer (VoC) Tools for 2026
Discover the top 5 Voice of the Customer tools for 2024, empowering businesses to capture and analyze customer feedback effectively.
Karolina Konopka
Customer Success Manager
Opinions & Expertise
Likert Scale Surveys: The Complete Guide
The Likert scale is one of the most powerful tools in a researcher's arsenal, allowing you to measure attitudes, opinions, and perceptions with precision.
Karol Koronowicz
Human Experience Specialist
