Blog. Excellent experience management is based on great communication with people.

Regarding employee engagement, it’s safe to say that the most engaged employees are the happiest and most productive. That’s why it’s so important for managers and leaders to be aware of how their teams are performing to ensure a positive employee experience. While we encourage the simultaneous use of other methods and tools, employee engagement […]

In today’s competitive business landscape, customer loyalty is the holy grail for sustained success. But what exactly is customer loyalty, and how can businesses cultivate it effectively? Enter customer loyalty software – a powerful tool designed to streamline and enhance your efforts in building lasting relationships with your customers. In this blog post, we’ll delve […]

The employee onboarding process is a key element in building an effective and harmonious team. A new employee’s first impression about the company can significantly influence their engagement and long-term productivity. Therefore, it is worth paying attention to the key aspects of onboarding to ensure a smooth start for the new team member. What is […]

Customer retention has become a cornerstone of sustainable success. As we step into 2024, businesses are challenged to adapt and evolve their customer retention strategies to meet consumers’ changing expectations. In this blog post, we’ll explore six effective customer retention strategies to help you not only retain your existing customer base but also foster long-term […]

In the fast-paced business world, understanding and responding to customers’ needs has never been more critical. Voice of the Customer (VoC) tools play a pivotal role in this endeavor, offering businesses the means to effectively capture, analyze, and act upon customer experience feedback. As we step into 2024, the landscape of VoC tools continues to […]

Hiring new employees requires more than just persuading them to sign a contract. You have to introduce them to your company, explain the organizational culture and provide support. This minimizes the risk of problems during the trial period. Here comes the effective onboarding process. Let’s take a look at how it can benefit new employees […]