Blog. Excellent experience management is based on great communication with people.

In the digital age, where information flows freely across the vast internet landscape, understanding how people feel about a particular topic or brand is invaluable. Whether it’s for businesses aiming to gauge customer satisfaction or researchers analyzing public opinion, sentiment analysis has become a cornerstone in extracting meaningful insights from the sea of online data. […]

In the fiercely competitive talent acquisition landscape, providing an exceptional candidate experience is not just desirable—it’s paramount. Organizations that put a premium on a recruitment process that is both positive and streamlined do more than simply attract the highest caliber of talent; they also enhance and elevate their employer brand, which leads to a more […]

Net Promoter Score (NPS) is a widely-used metric that helps businesses measure customer loyalty and satisfaction. Implementing NPS surveys can provide valuable insights into your customers’ perceptions of your products or services. In this step-by-step guide, we’ll walk you through the process of setting up and conducting Net Promoter Score surveys to enhance your understanding […]

In today’s dynamic business landscape, companies are realizing the value of customer-centric approaches to foster innovation and drive sustainable growth. One such powerful strategy gaining prominence is the formation of Customer Advisory Boards (CABs). A Customer Advisory Board is a select group of customers who collaborate with a company to provide insights, feedback, and strategic […]

The hiring process is a critical juncture for both employers and candidates alike, representing the gateway to building a diverse and effective workforce. However, interview bias can significantly compromise the fairness of this process and, consequently, impact the overall employee experience. In this blog post, we will delve into the concept of interview bias, explore […]

Depression is a serious health challenge, affecting an increasing number of people worldwide. However, there are innovative approaches, using technology to aid in detection and combat of this disease. Interankiety has developed a method of detecting burnout and depression using online surveys and artificial intelligence. But what can we do every day to protect our […]