Customers
Sentiment Score: What it is & How to calculate it?
In data analysis and natural language processing, sentiment analysis has emerged as a powerful tool to gauge the emotional tone behind textual data. It helps understand the opinions, attitudes, and emotions expressed in written content, whether it’s social media posts, customer feedback, or news articles. Among the various metrics used in sentiment analysis, the sentiment […]
Karolina Konopka
Customer support manager

Employees
10 Steps for Creating an Employer Branding Strategy
A robust employer branding strategy not only streamlines the process of filling job openings but also plays a crucial role in retaining valuable talent. The significance of employer branding extends beyond organizations facing recruitment challenges; even those with an ample supply of candidates benefit from establishing a compelling employer brand. Despite the common association of […]
Karolina Konopka
Customer support manager

Customers
The ultimate guide to customer retention
Customer retention is more crucial than ever. Acquiring new customers is undoubtedly important, but retaining existing ones is equally, if not more, essential for sustained success. In this ultimate guide to customer retention, we will explore strategies and best practices to help businesses build lasting relationships with their customers and ensure long-term loyalty. What is […]
Karolina Konopka
Customer support manager

Employees
9 tips to improve your candidate experience
The job market is more competitive than ever. Organizations are battling for a limited pool of candidates, so standing out is crucial in attracting top talent. Communicating what truly distinguishes your company can help attract promising job candidates, and one of the best ways to stand out in a competitive job market is a positive […]
Karolina Konopka
Customer support manager

Employees
Employer branding – how to build an attractive employer image?
Employer branding, or building an employer’s brand, is key to a company’s success strategy. In today’s times, when competition for the best talents is growing, having a strong employer brand can significantly facilitate the recruitment process. Employers with a good reputation are perceived as more attractive in the job market, which can attract more candidates […]
Karolina Konopka
Customer support manager

Employees
The Top 5 Metrics for Measuring Candidate Experience
The challenge of attracting and retaining the best talent is more pronounced than ever. As companies and organizations of all kinds work tirelessly to construct robust and attractive employer brands, there is one aspect that should be given paramount importance – the experience of the candidate. Delivering a positive experience for potential candidates is not […]
Karolina Konopka
Customer support manager
