Blog. Excellent experience management is based on great communication with people.

Enhancing employee engagement is a critical objective for every organization, and it can significantly impact productivity, innovation, and overall performance. Understanding what motivates employees and what challenges they face is essential to foster a positive work environment and improve engagement levels. One effective way to gain insight into employee perceptions and experiences is by gathering […]

360-degree employee reviews, also known as 360 performance reviews or 360 assessments, have become widely adopted among organizations seeking to enhance employee performance, development, and engagement. This innovative approach involves gathering employee performance feedback from various sources, including their manager, direct reports, team members, and sometimes external contacts. In a comprehensive 360-degree feedback program, employees […]

Employee experience (EX) has become increasingly important in today’s workplace. While employee engagement refers to an employee’s involvement and enthusiasm for their work, EX encompasses a broader range of factors that contribute to an employee’s overall experience at work, such as the work environment, opportunities for growth and development, and company culture. To understand the […]

Customer satisfaction surveys are crucial for businesses looking to understand their customers’ experiences and gather feedback. By asking the right questions, companies can gain valuable insights into what is working well and what needs improvement. However, with so many options for survey questions, it can be difficult to know where to start. This article will […]

Creating an effective survey goes beyond just asking questions. To get valuable and accurate responses, it’s crucial to consider your audience, question types, logic branching, and presentation. The success of your survey depends on having the right tools in your toolkit. Take your survey skills to the next level with automation. With so many survey […]

The Customer Effort Score (CES) is one of several metrics companies use to measure customer satisfaction. As a rule, one question determines how much effort the customer took to find a solution to the request or problem. Measuring it can help you accurately predict future business successes or failures.