Customer reviews play a crucial role in shaping your business’s reputation and improving customer experience. Positive reviews build trust, attract new customers, and even improve SEO. But getting these valuable reviews can be challenging if you don’t know how to ask. In this guide, we’ll explore different methods for asking for customer reviews and share […]
Karolina Konopka
Customer support manager
Customer retention is critical to building a sustainable business. Studies show that acquiring new customers costs five times more than retaining existing ones, and a 5% increase in retention can boost profits by up to 95%. But how do you know if your retention strategies are working? By tracking specific customer retention metrics, you can […]
Karolina Konopka
Customer support manager
Popup surveys are a powerful tool for gathering real-time feedback from your website visitors. They appear as small windows or overlays on your site, prompting users to answer a few quick questions. When used correctly, popup website surveys can provide valuable insights that help businesses improve user experience, boost engagement, and drive conversions. In this […]
Karolina Konopka
Customer support manager
Email surveys are a powerful tool for businesses looking to gather valuable insights from their customers, employees, or target audience. Whether you’re aiming to improve customer satisfaction, gather product feedback, or understand market trends, email surveys can help you collect data efficiently and effectively. In this comprehensive guide, we’ll explore different email survey methods, share […]
Karolina Konopka
Customer support manager
One of the most effective ways to understand and engage with customers is through feedback. Traditional methods, like paper surveys or emails, often fall short due to low response rates and delayed feedback loops. Enter kiosk survey – an innovative, efficient, and interactive way to gather insights right at the point of customer experience. What […]
Karolina Konopka
Customer support manager
In today’s world, online reviews are a crucial element in building a company’s reputation. Customers increasingly rely on Google reviews to make purchasing decisions. Positive reviews can significantly enhance trust in your brand, attract new customers, and improve visibility in search results. One of the most effective ways to gather positive reviews is through customer […]
Karolina Konopka
Customer support manager
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