Blog. Excellent experience management is based on great communication with people.

Tag: Surveys

Opinions & Expertise

Best Salesforce Survey Apps for 2026

Compare the best Salesforce survey apps for 2026: CRM field mapping, triggers, NPS/CSAT/CES, and secure workflows so your team picks the right integration.

Olga Marcinkiewicz

Customer Success Manager

How To

Accessible Forms: How to Make Your Forms WCAG-Compliant and Inclusive

Learn how to create WCAG 2.2-compliant, accessible forms that work for everyone — including screen reader users, keyboard-only users, and people with visual impairments. Practical checklist included.

Karol Koronowicz

Human Experience Specialist

Customers

Customer Satisfaction Index (CSI): What It Is and How to Calculate It

Learn what the Customer Satisfaction Index (CSI) is, how to calculate it, and how it compares to CSAT and NPS. Includes formula, examples, and best practices.

Karol Koronowicz

Human Experience Specialist

Customers

Closed Feedback Loop: How to Turn Customer Feedback into Action

Learn what a closed feedback loop is and how to build one: collect feedback, prioritize, fix issues, follow up with customers, and track impact with KPIs.

Karol Koronowicz

Human Experience Specialist

Opinions & Expertise

Likert Scale Surveys: The Complete Guide

The Likert scale is one of the most powerful tools in a researcher's arsenal, allowing you to measure attitudes, opinions, and perceptions with precision.

Karol Koronowicz

Human Experience Specialist

Opinions & Expertise

GetFeedback is Closing: Migration Guide & What to Do Next

GetFeedback Direct is closing December 31, 2026. Learn what the shutdown means, how to export your data, and why Responsly is the best GetFeedback alternative for CX teams.

Karol Koronowicz

Human Experience Specialist

Customers

Customer Service Metrics: Essential KPIs & Customer Support Metrics

Discover the most critical customer service metrics and KPIs to measure team performance, including CSAT, NPS, CES, and FCR.

Karolina Konopka

Customer Success Manager

Opinions & Expertise

Best Online Test Maker Tools for 2026 (Free + Paid)

Compare the best online test maker tools for 2026. See free options for teachers, tools for employee training, and what to look for in online test maker software.

Karolina Konopka

Customer Success Manager