Opinions & Expertise
GetFeedback vs Qualtrics: Features, Implementation & Alternatives
GetFeedback or Qualtrics in 2026? One is winding down, the other is heavy enterprise XM. See where Responsly — a modern CX platform that ships fast and collects more responses — fits in.
Olga Marcinkiewicz
Customer Success Manager
Opinions & Expertise
Best Salesforce Survey Apps for 2026
Compare the best Salesforce survey apps for 2026: CRM field mapping, triggers, NPS/CSAT/CES, and secure workflows so your team picks the right integration.
Olga Marcinkiewicz
Customer Success Manager
How To
Accessible Forms: How to Make Your Forms WCAG-Compliant and Inclusive
Learn how to create WCAG 2.2-compliant, accessible forms that work for everyone — including screen reader users, keyboard-only users, and people with visual impairments. Practical checklist included.
Karol Koronowicz
Human Experience Specialist
Customers
Customer Satisfaction Index (CSI): What It Is and How to Calculate It
Learn what the Customer Satisfaction Index (CSI) is, how to calculate it, and how it compares to CSAT and NPS. Includes formula, examples, and best practices.
Karol Koronowicz
Human Experience Specialist
Customers
Closed Feedback Loop: How to Turn Customer Feedback into Action
Learn what a closed feedback loop is and how to build one: collect feedback, prioritize, fix issues, follow up with customers, and track impact with KPIs.
Karol Koronowicz
Human Experience Specialist
Opinions & Expertise
Likert Scale Surveys: The Complete Guide
The Likert scale is one of the most powerful tools in a researcher's arsenal, allowing you to measure attitudes, opinions, and perceptions with precision.
Karol Koronowicz
Human Experience Specialist
Opinions & Expertise
GetFeedback is Closing: Migration Guide & What to Do Next
GetFeedback Direct is closing December 31, 2026. Learn what the shutdown means, how to export your data, and why Responsly is the best GetFeedback alternative for CX teams.
Karol Koronowicz
Human Experience Specialist
Customers
Customer Service Metrics: Essential KPIs & Customer Support Metrics
Discover the most critical customer service metrics and KPIs to measure team performance, including CSAT, NPS, CES, and FCR.
Karolina Konopka
Customer Success Manager
Opinions & Expertise
Best Online Test Maker Tools for 2026 (Free + Paid)
Compare the best online test maker tools for 2026. See free options for teachers, tools for employee training, and what to look for in online test maker software.
Karolina Konopka
Customer Success Manager
Opinions & Expertise
Top 11 Qualtrics Alternatives And Competitors for 2026
Explore the top 10 Qualtrics alternatives. Discover user-friendly, affordable survey tools with diverse features to fit your business needs.
Karolina Konopka
Customer Success Manager
