Blog. Excellent experience management is based on great communication with people.

Discover the top 5 customer experience trends shaping the automotive industry in 2023.

In today’s competitive business landscape, customer service plays a pivotal role in defining the success and longevity of any company. It encompasses customer experiences with a brand, making it a crucial aspect of building customer loyalty and fostering a positive reputation. This blog post will delve into what customer service entails and explore practical strategies […]

Customer feedback is an essential tool for business growth and improvement. It is a known fact that companies that listen to their customers and act upon their feedback are more likely to succeed in the long run. However, obtaining honest and valuable feedback can be a challenge for most companies. While there are many ways […]

Customer satisfaction surveys are crucial for businesses looking to understand their customers’ experiences and gather feedback. By asking the right questions, companies can gain valuable insights into what is working well and what needs improvement. However, with so many options for survey questions, it can be difficult to know where to start. This article will […]

The Customer Effort Score (CES) is one of several metrics companies use to measure customer satisfaction. As a rule, one question determines how much effort the customer took to find a solution to the request or problem. Measuring it can help you accurately predict future business successes or failures.