Email surveys with the first question in the message
The inbox is still the shortest path to an honest answer
One tap, no landing page
The first question sits inside the message, so answering costs a single tap. Every step you remove between the question and the answer shows up in your response rate.
You know who answered
Each recipient gets their own link, so responses arrive tied to a customer, an order or an employee — no “please enter your email” question needed.
It runs without you
Schedule the send, remind only the people who stayed quiet, and repeat the study every month. Set it up once and the survey keeps going.
Put the first question in the email itself
Instead of a button that begs for a click, the rating is right there in the message. The respondent taps a score, the survey opens with that answer already saved, and you keep the momentum for the follow-up questions.
Build one in the free email generator
CSAT and sentimentSmiley rating
A visual scale that needs no reading — ideal for multilingual lists and mixed audiences.
Send the survey the moment something happens
Fire an NPS after a purchase, a CSAT when a ticket closes, or a pulse survey on day seven of onboarding. The send is triggered by an event from your CRM, store or helpdesk, and the message goes out with the first question already inside it.
Triggers from your CRM, e-commerce stack and custom events
Message and survey personalised with the data you already hold
Respondents identified without asking for their email address
Open time and click tracking on every invitation
Reminders sent only to people who have not answered yet
SendJet delivers the whole list without leaving the platform
Upload a contact list or pull it from your CRM, and SendJet handles the send: throttling, bounces, unsubscribes and delivery reporting. Send from your own domain so the invitation looks like it came from you, not from a survey tool.
Your own sending domain, SPF and DKIM configured
Bounces, opens and clicks reported per campaign
Unsubscribe links and consent records kept for you
Reminders that skip everyone who already answered
We decrease the drop rate from our surveys by 40% after moving to Responsly
Alice Matyla
CX Manager
Email survey features
First question in the email
Respondents answer straight from the inbox, which lifts completion rates
Contact lists
Import recipients from a file or your CRM and reuse them later
Unique links per recipient
Know exactly who answered without asking for a name
Personalised content
Insert names, order numbers or any field you already have
Scheduled sending
Pick the date and time, or send right after a trigger event
Automatic reminders
Follow up only with the people who have not answered yet
Open and click tracking
See what was delivered, opened and clicked in one report
Custom sender domain
Send from your own address so the invitation looks like yours
Bulk sending with SendJet
Reach large lists without leaving the platform
Recurring surveys
Run the same study weekly, monthly or quarterly on autopilot
Consent and opt-out
Unsubscribe links and consent records handled for you
Delivery reporting
Bounces, opens and responses per campaign, ready to export
