Run Customer Satisfaction Surveys in Calendly

Automatically send customer feedback surveys after each Calendly meeting to gather real-time insights and enhance your customer experience.
  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone

Why Integrate Calendly with Responsly for Better Customer Feedback

The Calendly and Responsly integration enables businesses to automatically send CSAT, CES, and NPS surveys after each meeting, streamlining the process of collecting valuable feedback. This integration allows you to capture real-time customer insights without manual effort, improving customer interactions and service delivery. By syncing survey data directly with your CRM or project management tools, you can make data-driven decisions that enhance customer experience, address pain points, and boost client satisfaction and loyalty.

With the Calendly Responsly integration, businesses can:

  1. Effortlessly capture customer satisfaction and loyalty metrics post-meeting.
  2. Identify areas for improvement through real-time feedback from CSAT and CES surveys.
  3. Track customer loyalty and advocacy through NPS scores.
  4. Streamline workflows by automating survey collection, saving valuable time.

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Calendly Integration FAQ

What is the Calendly integration with Responsly?

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The Calendly integration with Responsly allows you to seamlessly gather customer feedback through surveys at various stages of the booking process and after appointments. By connecting Calendly to Responsly, you can automatically send CSAT (Customer Satisfaction Score), CES (Customer Effort Score), and NPS (Net Promoter Score) surveys to clients who book meetings with you. This integration provides valuable insights into how clients perceive your service quality, how easy it is to schedule with you, and how likely they are to recommend you. The collected data syncs effortlessly, helping your team make data-driven improvements to enhance client satisfaction and engagement.

How can CSAT surveys help improve customer satisfaction with Calendly appointments?

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CSAT surveys measure how satisfied customers are with their experience after a Calendly meeting. After each appointment, a CSAT survey can be sent through Responsly to gauge immediate customer reactions. This allows your team to quickly identify and address any issues, ensuring a consistently positive experience with every interaction.

What are the benefits of using Calendly with Responsly?

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The Calendly and Responsly integration streamlines feedback collection by automatically sending CSAT, CES, NPS and overall customer feedback surveys after meetings.

What is CES, and how can it be used with Calendly to improve the customer experience?

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CES, or Customer Effort Score, measures how easy it was for customers to complete a particular task, such as scheduling a meeting through Calendly. CES surveys help you assess whether clients found the booking process straightforward or encountered challenges. By integrating CES surveys with Calendly, you can identify and address any friction points in the scheduling process, making it easier for customers to book time with you.

How does using NPS surveys with Calendly help track client loyalty?

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Net Promoter Score (NPS) surveys help you measure client loyalty and determine how likely clients are to recommend your services to others. Sending NPS surveys through Responsly after a series of interactions or on a periodic basis allows you to track loyalty trends among your clients. High NPS scores indicate satisfied clients, while lower scores highlight areas for improvement.

Can we set up automated follow-ups based on CSAT, CES, and NPS results with Calendly and Responsly?

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Yes! You can use Responsly’s automation features to trigger follow-up actions in response to survey results. For example, if a client gives a low CSAT score after a meeting, a follow-up task or email can be generated automatically, ensuring that the client’s concerns are addressed. High NPS scores can trigger thank-you messages or loyalty program invites.

What are some best practices for using CSAT, CES, and NPS with Calendly?

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  1. CSAT: Send after each appointment to get immediate feedback on specific interactions.
  2. CES: Send following a scheduling or booking experience to see how easy clients find your booking process.
  3. NPS: Send quarterly or after a sequence of meetings to assess overall loyalty and satisfaction.

These strategies provide a balanced view of your clients’ experiences and engagement levels.

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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

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Enterprise grade security

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  • GDPR compliant

    We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.

  • CCPA compliant

    USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.

  • SSL & 2-Factor Authentication

    All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.

  • SSO

    Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.

Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience managment process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

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