Automate Customer Surveys with Freshdesk Integration

Trigger Surveys Directly from Your Freshdesk Account to Gather Real-Time Feedback

How Freshdesk Integration Enhances Survey Automation

Freshdesk integration with Responsly lets you automate surveys by triggering them when a ticket or contact is created or updated in Freshdesk. Whether you’re collecting customer satisfaction feedback, resolving support queries, or conducting follow-up surveys, this integration streamlines the process. Automate survey delivery, track responses, and gain actionable insights to enhance your customer support experience. With Responsly and Freshdesk working together, managing surveys and feedback becomes seamless and efficient.

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Freshdesk Integration FAQ

What does the Freshdesk integration with Responsly enable?

This integration allows you to trigger surveys automatically when a ticket or contact is created or updated in Freshdesk. It streamlines feedback collection from customers.

Can I customize the surveys sent via Freshdesk integration?

Yes, you can fully customize surveys in Responsly to match your branding and tailor questions based on specific use cases, such as ticket feedback or support satisfaction.

What types of surveys are ideal for this integration?

Common survey types include customer satisfaction surveys (CSAT), net promoter score (NPS) surveys, and post-ticket resolution feedback surveys.

Does the integration work for all Freshdesk plans?

Yes, the integration is compatible with most Freshdesk plans. However, advanced features might require specific plans. Check your Freshdesk account compatibility for details

Can I track responses to surveys triggered by Freshdesk?

Absolutely! All responses are stored in your Responsly dashboard, where you can analyze data, generate reports, and gather actionable insights from the feedback collected.

Is survey delivery automated for ticket updates?

Yes, you can set up automated survey triggers for events like ticket creation, status changes, or updates, ensuring timely feedback collection without manual effort.

Can surveys be sent to specific Freshdesk customer segments?

Yes, you can configure survey triggers to target specific customer segments or ticket types, ensuring that the right audience receives relevant surveys.

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62%
62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
2x
Responsly get 2x more answers than other popular tools on the market.
98%
Responsly service get an average satisfaction score of 98%

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USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.