Beautiful Intercom Surveys

Headline H2: Enhance Customer Engagement with Responsly and Intercom Integration Sub-headline: Seamlessly integrate Responsly surveys into Intercom to gather valuable feedback, drive meaningful conversations, and transform customer insights into actionable strategies.
  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone

Streamline interactions with Responsly and Intercom integration

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support.

            The Responsly – Intercom integration allows you to:
            
            Uncover your active users’ insights by surveying them in a discreet, contextual way with in-app surveys.
            
            Research Net Promoter Score (NPS) in your app, send them via Messages and Smart Campaigns, and act upon scores with follow-up e-mails to prevent churn or boost referrals.
            
            Send any survey to your users and leads via e-mail or chat messages to segment them better – associate responses with users and send them to Intercom as user/company attributes, tags, and events.

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Intercom Integration FAQ

How does the Responsly and Intercom integration work?

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The Responsly and Intercom integration allows you to embed surveys directly into your Intercom messages. This means that when you communicate with your users through Intercom, you can seamlessly collect feedback without requiring them to navigate away from the conversation. Once a user completes a survey, the responses are automatically synced back to your Responsly account, providing you with real-time insights into user sentiment and preferences. This integration empowers you to gather feedback effortlessly and enhances your ability to understand and respond to user needs effectively.

What types of surveys can I send through Intercom?

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You can send a variety of surveys through Intercom, including customer satisfaction surveys, Net Promoter Score (NPS) surveys, product feedback forms, and even targeted polls. The flexibility of Responsly allows you to customize your surveys according to your specific objectives, whether you want to gauge user satisfaction after a support interaction or collect insights on a new feature. This diversity helps you gather comprehensive feedback that can inform your product development and improve overall user experience.

How does the integration improve user engagement?

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By integrating Responsly with Intercom, you can enhance user engagement by providing a seamless and convenient way for users to share their thoughts and feedback. When users receive surveys directly within the chat interface they are already familiar with, it eliminates the friction often associated with external survey links. This convenience encourages more users to participate, leading to higher response rates. Moreover, collecting feedback in real time allows you to act on insights immediately, showing users that their opinions matter and fostering a stronger relationship with your brand.

Can I automate responses based on survey feedback?

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Yes, the integration supports automated actions based on survey responses. For instance, if a user rates their experience as poor in an NPS survey, you can set up an automated workflow that triggers a follow-up message from your team to address their concerns. This proactive approach not only helps in resolving issues quickly but also demonstrates to users that you value their feedback and are committed to improving their experience. Automating responses allows your team to manage feedback efficiently while ensuring that no user is left unheard.

How can I analyze survey data collected through Intercom?

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With the integration, you can access all survey responses directly from your Responsly account. This data can be analyzed to identify trends, measure satisfaction over time, and uncover insights about user preferences. Responsly provides various reporting tools that allow you to visualize data, segment responses by user demographics, and track key performance indicators. By leveraging this data, you can make informed decisions that enhance your strategies and ultimately lead to better engagement outcomes.

What benefits can I expect from using this integration?

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By utilizing the Responsly and Intercom integration, you can expect several benefits, including increased response rates, enhanced user satisfaction, and more personalized interactions. The ability to collect feedback in real time allows you to respond swiftly to user needs, improving overall engagement. Additionally, the insights gained from survey responses can inform product improvements, support strategies, and marketing campaigns, leading to more effective decision-making and a stronger relationship with your audience.

Popular survey integrations

Klaviyo
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Update Klaviyo contacts with Responsly survey responses to enhance your email marketing campaigns and customer segmentation.
Notion
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Create forms based on your Notion database and sync responses seamlessly to keep your data organized and up-to-date.
Segment
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Send Responsly email surveys and sync feedback to your Segment account to streamline data collection and enhance customer insights.
Zendesk
Zendesk App integration
Follow up with customers who’ve answered Responsly surveys directly in Zendesk to address their feedback, resolve issues, and improve overall satisfaction.
Zapier
Zapier App integration
Zapier helps you easily push data you collect on your forms to other apps, automating workflows and ensuring your information is organized and actionable across platforms.
Salesforce
Salesforce App integration
Trigger surveys and sync responses to your Salesforce contacts seamlessly with Responsly’s integration, enriching your CRM with valuable customer insights.
Slack
Slack App integration
Notify a Slack channel or individual instantly when you receive a new survey response. Stay updated in real-time and take immediate action on customer feedback.
HubSpot
HubSpot App integration
Trigger HubSpot workflows based on Responsly survey responses to automate follow-up actions and streamline your customer engagement process.
Google Sheets
Google Sheets App integration
Send responses directly to Google Sheets with a seamless integration that simplifies data management and keeps your information organized and up-to-date.
Intercom
Intercom App integration
Embed forms, surveys, or quizzes inside Intercom Messenger to engage users directly, gather feedback, and enhance customer interactions seamlessly.
Mailchimp
Mailchimp App integration
Create new contacts in your Mailchimp mailing lists, add their information seamlessly from Responsly surveys, and effortlessly grow your audience.
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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

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Enterprise grade security

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  • GDPR compliant

    We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.

  • CCPA compliant

    USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.

  • SSL & 2-Factor Authentication

    All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.

  • SSO

    Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.

Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience managment process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

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