Streamline Customer Feedback through Monday.com

Automatically collect and organize survey insights directly in Monday.com to optimize workflows, boost team collaboration, and make data-driven decisions.
  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone

Why Integrate Monday.com with Responsly for Better Team Collaboration

The Monday.com and Responsly integration transforms the way your team gathers and utilizes customer feedback, providing a seamless experience for managing survey data directly in your Monday.com boards. By automating the process of sending and collecting CSAT, CES, and NPS surveys, this integration allows your team to continuously track customer satisfaction, measure the effort required to engage with your services, and gauge overall customer loyalty — all within the same platform where your team collaborates.

This integration not only saves time by eliminating manual data entry but also streamlines your team's ability to take immediate action on feedback. By connecting survey responses directly to project management workflows, teams can prioritize tasks based on real customer insights, ensuring that every decision is informed by actual user sentiment.

With CSAT, CES, and NPS metrics integrated into Monday.com, you can:

  1. Boost Productivity: Automate the collection and organization of survey responses to reduce manual effort and focus on what matters most—improving customer experience and team collaboration.
  2. Improve Customer Satisfaction: By tracking CSAT scores, your team can identify customer satisfaction trends and make necessary adjustments in real-time, resulting in a more positive experience for your customers.
  3. Enhance Collaboration: Ensure everyone on your team has access to up-to-date feedback, so decisions are driven by actual customer sentiment, fostering a more responsive, data-driven environment.
  4. Drive Smarter Decisions: Leverage NPS and CES data to identify areas where your team is excelling and areas that need attention, making it easier to refine your strategy and improve service delivery.

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monday.com Integration FAQ

What is the Monday.com Survey integration with Responsly?

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The Monday.com and Responsly integration connects your survey tools directly to your project management workflows. It automatically transfers survey responses into Monday.com boards, giving your team immediate access to valuable feedback. Whether it’s CSAT, CES, or NPS, all customer data is organized in one central hub, enabling teams to analyze insights and take action on them quickly.

How can CSAT surveys improve our customer service workflows in Monday.com?

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By integrating CSAT surveys into Monday.com, you can track customer satisfaction trends after each interaction. This immediate feedback helps your team identify problem areas and address customer concerns right away, leading to quicker resolutions, better service, and happier clients. The result is faster, more efficient customer service that ensures customers remain satisfied after each touchpoint.

Can I customize how survey data appears in Monday.com?

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Yes! The Responsly and Monday.com integration allows you to customize how survey responses are mapped to fields in Monday.com. This means you can tailor the way feedback is displayed to fit your unique workflows, allowing for easier access and more meaningful analysis. You can filter or prioritize responses, ensuring that your team can quickly act on the most important insights.

How frequently should we conduct NPS surveys through Responsly?

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NPS surveys are best conducted quarterly or semi-annually, allowing you to track customer loyalty and satisfaction over time. The integration with Monday.com allows you to view trends in customer loyalty, enabling your team to act on feedback before issues arise. Regular NPS surveys will help you measure the effectiveness of your service improvements and customer retention strategies.

How does this integration benefit my team?

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The Monday.com and Responsly integration improves team productivity by automating feedback collection and removing manual data entry. With immediate access to customer feedback, your team can prioritize tasks based on real user insights, improve collaboration across departments, and make data-driven decisions faster. This leads to improved workflows, faster problem resolution, and a more efficient team overall.

Can I track survey feedback as part of my ongoing projects?

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Yes! By automatically adding survey responses to Monday.com boards, you can track customer feedback as part of your ongoing projects. This makes it easier to monitor satisfaction, track progress, and ensure that all feedback—whether positive or negative—integrates seamlessly into your project management process. This ensures that feedback is part of your decision-making, keeping your projects aligned with customer expectations.

How can I use survey data to improve team alignment on projects?

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By bringing survey feedback directly into Monday.com, teams can view real-time insights on customer satisfaction and sentiment. This enables teams to align their project tasks and priorities with the actual needs and preferences of their customers, ensuring that the most pressing issues are addressed first. With shared access to this valuable data, your team will be more aligned and responsive to customer needs.

Can we automate follow-ups based on survey results within Monday.com?

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Yes! The integration allows you to automate follow-up tasks based on survey responses. For example, low CSAT or NPS scores can trigger follow-up actions, such as creating tasks for team members to address customer concerns or escalating issues to management. Positive feedback can trigger appreciation messages, loyalty incentives, or customer advocacy opportunities, ensuring no valuable response is overlooked.

How do we measure the impact of our changes after analyzing CSAT, CES, and NPS scores?

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Responsly's reporting tools, combined with the tracking capabilities in Monday.com, allow you to measure improvements in CSAT, CES, and NPS scores over time. By monitoring score changes, your team can identify the effectiveness of service enhancements, ensuring that customer satisfaction and loyalty are continually improving. With real-time tracking, you can gauge the direct impact of any process changes on customer experience.

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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

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Enterprise grade security

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  • GDPR compliant

    We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.

  • CCPA compliant

    USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.

  • SSL & 2-Factor Authentication

    All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.

  • SSO

    Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.

Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience managment process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

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