Integrate Surveys with Zendesk

Seamlessly connect Responsly with Zendesk to collect valuable customer feedback, streamline support processes, and turn insights into actionable strategies.
  1. Red bull
  2. Schindler
  3. Bayer
  4. Booksy
  5. KraftHeinz
  6. Danone

Elevate your customer support with Responsly and Zendesk integration.

Transform your customer support experience by integrating Responsly with Zendesk. This powerful connection enables you to automatically sync survey responses directly to your Zendesk account, enriching your customer profiles with real-time feedback. With every survey completed, you gain valuable insights into customer satisfaction, preferences, and pain points, allowing you to tailor your support approach effectively.

Imagine having instant access to customer feedback within Zendesk, empowering your support agents to respond swiftly and knowledgeably. By viewing survey insights alongside ticket details, your team can personalize interactions, address concerns proactively, and enhance overall customer satisfaction. Whether it’s a follow-up after a service interaction or gathering feedback on a recent purchase, this integration ensures that feedback is seamlessly captured and acted upon.

Furthermore, Responsly’s integration with Zendesk allows you to create automated workflows based on survey responses. For instance, if a customer reports dissatisfaction, an alert can be triggered for immediate follow-up, ensuring no feedback goes unnoticed. This proactive approach not only enhances customer experiences but also builds trust and loyalty.

Utilize the power of data-driven decision-making by analyzing trends and patterns in customer feedback directly from Zendesk. With comprehensive reporting features, you can identify areas for improvement, track performance metrics, and make informed decisions that drive your business forward.

Elevate your customer support capabilities with the Responsly and Zendesk integration, turning insights into action and fostering lasting relationships with your customers. Start harnessing the power of feedback today to create a support experience that truly resonates!

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Zendesk Integration FAQ

How does the Responsly and Zendesk integration work?

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The integration enables automatic syncing of survey responses collected through Responsly directly into your Zendesk account. Whenever a customer completes a survey, their feedback is seamlessly transferred to their corresponding Zendesk profile. This integration ensures that your support team has immediate access to valuable insights about customer satisfaction, preferences, and feedback, all within the familiar Zendesk interface. By centralizing this information, your team can make more informed decisions, personalize customer interactions, and respond to issues more effectively.

What types of survey responses can be synced with Zendesk?

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You can sync a wide variety of survey responses with Zendesk, including customer satisfaction scores, Net Promoter Scores (NPS), open-ended feedback, and specific insights related to your products or services. By capturing different types of feedback, you create a comprehensive view of your customer interactions. This detailed insight allows your support agents to understand not just the quantitative scores but also the qualitative aspects of customer feedback, leading to more empathetic and tailored responses.

How can the integration improve our customer support process?

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By integrating Responsly with Zendesk, you empower your support team with real-time feedback that can be acted upon immediately. When agents have access to customer feedback right next to their support tickets, they can tailor their responses based on previous interactions. For instance, if a customer expressed dissatisfaction in a survey, the agent can prioritize resolving that issue and addressing the customer's specific concerns. This proactive approach enhances the overall customer experience, fosters loyalty, and helps prevent potential churn.

Can we automate follow-ups based on survey responses in Zendesk?

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Yes, the Responsly and Zendesk integration allows for the creation of automated workflows based on survey responses. For example, if a customer indicates dissatisfaction or a low satisfaction score in their survey response, you can set up an automated alert that notifies the appropriate support team member to follow up promptly. This automation ensures that no feedback is overlooked and demonstrates to customers that their opinions are valued, fostering a stronger relationship.

How can we analyze survey data collected through Zendesk?

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The integration provides you with the ability to analyze survey data directly within Zendesk. You can create reports and dashboards that highlight key metrics, such as customer satisfaction trends, response rates, and overall feedback patterns. By visualizing this data, your team can identify areas for improvement in your service offerings and track how changes impact customer satisfaction over time. This data-driven approach empowers your support team to make informed decisions that enhance service quality and customer experiences.

What benefits can we expect from using this integration?

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By integrating Responsly with Zendesk, you can expect to see several key benefits, including improved response times, higher customer satisfaction, and more personalized support interactions. The ability to access real-time feedback allows your support team to react quickly to customer needs and concerns, which can lead to enhanced loyalty and retention. Additionally, the insights gained from analyzing survey data help you identify trends, optimize service processes, and ultimately drive better business outcomes.

Can we customize the surveys sent through Responsly?

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Absolutely! Responsly allows you to create customized surveys tailored to your specific business needs and customer segments. You can design surveys that focus on various aspects of the customer experience, whether it's gauging satisfaction after a support interaction or collecting feedback on product features. This customization ensures that you gather the most relevant data for your organization, helping you to continually refine your customer support strategy and improve overall service delivery.

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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

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Enterprise grade security

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  • GDPR compliant

    We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.

  • CCPA compliant

    USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.

  • SSL & 2-Factor Authentication

    All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.

  • SSO

    Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.

Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience managment process.

KraftHeinz

Managing customer experience is made easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

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