Why Customer Exit Surveys Matter
Customer exit surveys help you gain valuable insights into how well your product meets the goals and requirements of your customers; they help you prevent future cancellations.
How to encourage users to take Customer Exit Survey?
Getting departing clients to participate in your exit survey can be infamously hard. As they are no longer willing to use your services, they are highly likely to be dissatisfied. Most of them probably don’t want to engage with your company anymore if this is the case. For this reason, you should conduct a customer exit survey at the time of cancellation while they are still thinking about your company and maybe emotionally invested. While contacting them may lead to more negative feedback, this undistilled information can be precious to your analysis.
For this reason, you should conduct a customer exit survey at the time of cancellation, while they are still thinking about your company and may be emotionally invested. While contacting them at this time may lead to more negative feedback, this undistilled information can be very valuable to your analysis.
How to analyze Exit Survey Responses?
The primary aim of the exit survey is to identify the pain points of your product or service. The secondary goal is to understand what your clients want and don’t want. When appropriately applied, the exit survey can be one of the means to prevent future cancellations and increase client retention.
Can I send Customer Exit Survey via E-mail?
Yes, you can send customer exit surveys via email. In fact, email is a popular and convenient way to conduct customer exit surveys as it allows you to reach a large number of customers quickly and efficiently. By sending an email invitation to participate in the survey, you can easily collect feedback from customers who have recently interacted with your business. Additionally, using an email survey enables you to track and analyze responses in real-time, providing valuable insights into your customers' experiences. To ensure the best results, it's important to keep your email survey brief, relevant, and clearly communicate the purpose of the survey to your customers.
Is Responsly better than Google Forms to send Customer Exit Survey?
Yes, Google Forms is a simple form editor, but in the case of Customer Exit Surveys, it's good to have a solution that can be integrated with your system. Also, Responsly surveys can be fully customized and branded - which is essential with customer surveys.
Examples of undefined questions
Here are examples of questions most commonly used in Customer Exit Survey Template. When using our template, you can edit and adjust all the questions.
Why did you decide to stop using our services?
What did you like the most about our services?
What do you think our services lack?
What can we do better? Do you have any suggestions for us?
Would you consider using our services again in the future?
How likely are you to recommend our services to a friend or colleague?
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62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.
Responsly get 2x more answers than other popular tools on the market.
Responsly service get an average satisfaction score of 98%
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