Customer Satisfaction Survey Template

The sooner you ask a customer for their opinion, the better. If you do it too late, the customer may no longer remember the purchase or other interaction with your business. When submitting a product survey, be careful that the customer has already received the product.

However, in any products, we want the customer to have time to learn about it and use it, so it is worth waiting some time before sending the customer satisfaction survey.

You have to be on top of your customer service—always. But to start improving, you need to know where to begin.

Send out a customer satisfaction survey to see where you stand with your CSAT. Turn detractors into your biggest fans by showing them that you can do better—but don’t forget to reward your brand’s fan club too.

Use these top customer satisfaction survey questions to determine what your customers are really thinking:

How often do you use our product?

What do you use us for the most?

What's your favorite thing about our service?

If you could change one thing, what would it be?

How likely are you to recommend us to a friend?

What should we do next to make you smile?

Was there anything that nearly stopped you signing up?

If our product disappeared tomorrow—how would you feel?

How easy was it to use/buy our product?

Do you have any other comments to add?