Employee Net Promoter Score Template

Measure the loyalty of your employees and their likelihood to recommend your company.
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What is Employee Net Promoter Score (eNPS)?

Employee Net Promoter Score (eNPS) is a metric used to gauge employees' overall satisfaction and loyalty to their organization. Based on the concept of the Net Promoter Score (NPS) used in customer feedback, eNPS measures how likely employees are to recommend their workplace to others. Employees rate their likelihood on a scale from 0 to 10, with responses categorized into Promoters (9-10), Passives (7-8), and Detractors (0-6). The eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

How is the Employee Net Promoter Score (eNPS) calculated?

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The Employee Net Promoter Score (eNPS) is calculated by asking employees a single question: "On a scale of 0 to 10, how likely are you to recommend our company as a place to work?" Responses are categorized into Promoters (9-10), Passives (7-8), and Detractors (0-6). To calculate the eNPS, subtract the percentage of Detractors from the percentage of Promoters. For example, if 50% of respondents are Promoters and 20% are Detractors, the eNPS would be 30. This score helps organizations understand overall employee sentiment and identify areas for improvement.

Why should companies conduct an eNPS survey?

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Conducting an eNPS survey offers numerous benefits for companies. It provides a clear, quantifiable measure of employee satisfaction and loyalty, enabling organizations to gauge the overall health of their workplace culture. By regularly tracking eNPS, companies can identify trends over time, pinpointing strengths and areas needing improvement. This insight allows for targeted initiatives to boost employee engagement, which can lead to increased productivity, reduced turnover, and a stronger employer brand. Additionally, a high eNPS can be a compelling tool for attracting top talent and enhancing the organization's reputation.

What are best practices for conducting an effective eNPS survey?

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To conduct an effective eNPS survey, follow these best practices: First, ensure anonymity to encourage honest feedback, which increases the reliability of the results. Second, communicate the purpose of the survey clearly to employees, explaining how their feedback will be used to make meaningful improvements. Third, conduct the survey regularly, such as quarterly or biannually, to track changes over time. Fourth, combine eNPS with qualitative questions to gain deeper insights into the reasons behind the scores. Finally, act on the feedback received by implementing changes and communicating these actions to employees, demonstrating that their opinions are valued and making the survey a meaningful exercise.

Examples of Employee Net Promoter Score Template questions

Here are examples of questions most commonly used in Employee Net Promoter Score Template. When using our template, you can edit and adjust all the questions.

On a scale of 0 to 10, how likely are you to recommend our organization as a workplace?

Not likely at all
Extremely likely

Thanks for your answer, can you explain your choice: ____ ?

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  • 62%

    62% of our surveys are opened on mobile devices. Responsly forms are well optimized for phones and tablets.

  • 2x

    Responsly get 2x more answers than other popular tools on the market.

  • 98%

    Responsly service get an average satisfaction score of 98%

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Responsly Employee Experience platform helps us to manage employee satisfaction and communication within our organization.

Alicja Zborowska, Administration Specialist

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