Employee Net Promoter Score Template

The Employee Net Promoter Score (eNPS) is calculated by asking employees a single question: "On a scale of 0 to 10, how likely are you to recommend our company as a place to work?" Responses are categorized into Promoters (9-10), Passives (7-8), and Detractors (0-6). To calculate the eNPS, subtract the percentage of Detractors from the percentage of Promoters. For example, if 50% of respondents are Promoters and 20% are Detractors, the eNPS would be 30. This score helps organizations understand overall employee sentiment and identify areas for improvement.

Conducting an eNPS survey offers numerous benefits for companies. It provides a clear, quantifiable measure of employee satisfaction and loyalty, enabling organizations to gauge the overall health of their workplace culture. By regularly tracking eNPS, companies can identify trends over time, pinpointing strengths and areas needing improvement. This insight allows for targeted initiatives to boost employee engagement, which can lead to increased productivity, reduced turnover, and a stronger employer brand. Additionally, a high eNPS can be a compelling tool for attracting top talent and enhancing the organization's reputation.

To conduct an effective eNPS survey, follow these best practices: First, ensure anonymity to encourage honest feedback, which increases the reliability of the results. Second, communicate the purpose of the survey clearly to employees, explaining how their feedback will be used to make meaningful improvements. Third, conduct the survey regularly, such as quarterly or biannually, to track changes over time. Fourth, combine eNPS with qualitative questions to gain deeper insights into the reasons behind the scores. Finally, act on the feedback received by implementing changes and communicating these actions to employees, demonstrating that their opinions are valued and making the survey a meaningful exercise.