Send surveys on WhatsApp and get more responses*

Question 1

What is WhatsApp Business surveys?

Answer

WhatsApp Business Surveys is a feature that allows you to create and distribute surveys to your customers via WhatsApp. It's a powerful tool for collecting feedback, conducting market research, and engaging with your audience. With WhatsApp Surveys, you can reach your customers instantly, present your brand in style, and run all popular surveys like CSAT, NPS, and CES.

Question 2

How does WhatsApp surveys work?

Answer

Creating a WhatsApp survey is super simple. Just follow these steps:

1. Create the survey.
2. Add questions to the survey.
3. Customize the survey's appearance.
4. Send the survey via WhatsApp.
5. Track the results of your survey.

Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.

Question 3

How to send survey on WhatsApp?

Answer

To send a survey on WhatsApp, you need to create a survey and connect your Meta/Facebook Business account. You don't need to do any external configuration. Once you've done that, you can add your contacts and send it. You can also schedule the survey to be sent at a later time. Set reminders to follow up with users who haven't responded.

Question 4

How do you add questions to WhatsApp Survey Maker?

Answer

To add questions to the WhatsApp Survey Maker, select the 'Add question' button within the survey creation tool. From there, you can input the question and possible answer choices, as well as designate the correct answer. There are 25+ question types available to choose from. Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.

Question 5

Do I need a phone number to send a WhatsApp survey?

Answer

Yes, you need a phone number to send a WhatsApp survey. But onboarding is super simple via Facebook(Meta) Business account. You just need a phone number added to your Facebook Business account to start sending surveys on WhatsApp.

You can also add different phone number for WhatsApp Business Surveys.

Question 6

How I can customize the WhatsApp survey message?

Answer

Customizing the WhatsApp survey message is easy. You can add a personalized message to the survey to make it more engaging. You can also add emojis and images to make the survey more interactive. This helps to increase response rates and engagement.

Question 7

How can I customize the appearance of my WhatsApp survey form?

Answer

Customizing the appearance of your WhatsApp survey form is easy. You can add your brand logo, colors, and images to make your survey look professional. This helps to increase response rates and engagement. You can also add a personalized message to the survey to make it more engaging.

All that with great mobile survey experience.

Question 8

Can I track the results of my WhatsApp surveys?

Answer

Definitely! Our platform offers a powerful analytics dashboard, letting you track both individual user results and aggregate scores. Gain insight into the effectiveness of your WhatsApp surveys, make data-driven decisions, and drive engagement.

On top of that you can track the delivery status of your WhatsApp messages. Make sure that your messages are delivered and opened by your users and restrict one phone number to one survey response.

Question 9

How much does it cost to send a WhatsApp survey?

Answer

Sending a WhatsApp survey is 2x cheaper than SMS. The cost of sending a WhatsApp survey depends on the number of messages you send. You can check our pricing page for more details. We also offer a free trial so you can try out our platform before committing to a paid plan.

Question 10

What are the benefits of using WhatsApp Business Surveys?

Answer

There are many benefits to using WhatsApp Business Surveys. Some of the key benefits include:

1. Reach your customers instantly
2. Present your brand in style
3. Run all popular surveys like CSAT, NPS, and CES
4. Get 40% more responses compared to E-mail and SMS
5. 70% of sent messages are open within 5 minutes
6. Cost is 2x cheaper than SMS
7. Track the results of your surveys in real-time
8. Increase response rates and engagement
9. Make data-driven decisions
10. Drive engagement and loyalty

Question 11

What are the popular surveys that I can run on WhatsApp?

Answer

You can run all popular surveys on WhatsApp, including:

1. Customer Satisfaction Score (CSAT)
2. Net Promoter Score (NPS)
3. Customer Effort Score (CES)
4. Employee Satisfaction Survey
5. Market Research Survey
6. Product Feedback Survey
7. Event Feedback Survey
8. Employee Engagement Survey
9. Customer Feedback Survey
10. And many more!

With our super simple survey maker, it's just a matter of minutes to create a survey and start collecting feedback.

Question 12

How can I increase response rates on WhatsApp surveys?

Answer

To increase response rates on WhatsApp surveys, you can:

1. Personalize your survey message
2. Add emojis and images to make the survey more engaging
3. Customize the appearance of your survey form
4. Send reminders to follow up with users who haven't responded
5. Track the results of your surveys in real-time
6. Make data-driven decisions based on the survey results
7. Drive engagement and loyalty
8. Increase response rates and engagement