Opinions & Expertise
WhatsApp surveys
WhatsApp surveys sent from your business account
Reach customers in the app they open every day — 70% of messages are read within 5 minutes, at half the cost of an SMS.
15+ years on the market, trusted by 1,000+ organisations around the world to collect feedback and bring valuable insights
Why WhatsApp
The channel your customers already open every day
Read within minutes
Around 70% of messages are opened in the first five minutes, so feedback comes back the same day rather than next week.
Sent from your brand
Your business name, logo and profile show up in the thread, which is why people answer instead of ignoring an unknown number.
Cheaper than SMS
Sending on WhatsApp costs roughly half of an SMS, and the conversation can continue in both directions.
Getting started
Start sending WhatsApp Business surveys in minutes
- 01
Create your survey
Sign in to Responsly and start from scratch, pick a template or generate the questions with AI.
- 02
Connect your Facebook Business account
All you need is a Facebook Business account with a phone number to send branded WhatsApp messages.
- 03
Send your WhatsApp survey
Reach your customers instantly, collect answers and watch the results come in live.
The message
A message that looks like it comes from you
WhatsApp requires templates approved by Meta before the first send. We handle that part, and you keep control over the wording, the personalisation and the survey behind the link.
Message templates approved with Meta, ready to reuse
Personalisation with names, orders, bookings and visit dates
Your business profile, logo and verified sender name
A short survey link that survives copy and paste
Surveys branded with your colours, logo and custom thank-you screen
One response per number when you need clean, single-answer data
Automation and reporting
Trigger the send, chase the silence, read the results
Send a batch to an imported list or let your CRM fire the survey after an order, a delivery or a closed ticket through our integrations. Build the questionnaire once in the survey maker and the answers land in the same reports as your SMS, email and link surveys.
Scheduled sends and event-triggered sends from your CRM or helpdesk
Reminders only to the people who have not answered yet
Delivery and read status, message by message
Opt-outs respected automatically, with consent on record
International reach with one campaign across markets
NPS, CSAT and CES dashboards shared with every other channel
Rolling out surveys is incredibly easy.
Walkthrough
See WhatsApp survey distribution in action
WhatsApp survey features
Send over WhatsApp
Reach people in the app they already check every day
Approved message templates
Templates cleared with Meta, so your sends actually go out
Personalised messages
Address people by name and reference their order or booking
Recipient lists
Import numbers from a file or your CRM and reuse them later
Scheduled sending
Choose the moment, or send right after a trigger event
Reminders
Nudge only the people who have not answered yet
Delivery status
See what was delivered and read, message by message
International reach
One channel that works the same in every market you sell in
Consent and opt-out
Respect opt-outs automatically and keep a record of consent
Short survey link
A tidy link that fits the message and survives copy and paste
CRM integrations
Trigger a survey from your CRM and send the answer straight back
Response reports
WhatsApp results sit next to every other channel in one dashboard
WhatsApp Surveys FAQ
What is WhatsApp Business Surveys?
WhatsApp Business Surveys is a feature that allows you to create and distribute surveys to your customers via WhatsApp. It's a powerful tool for collecting feedback, conducting market research, and engaging with your audience. With WhatsApp Surveys, you can reach your customers instantly, present your brand in style, and run all popular surveys like CSAT, NPS, and CES.
How do WhatsApp surveys work?
Creating a WhatsApp survey is super simple. Just follow these steps:
1. Create the survey.
2. Add questions to the survey.
3. Customize the survey's appearance.
4. Send the survey via WhatsApp.
5. Track the results of your survey.
Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.
1. Create the survey.
2. Add questions to the survey.
3. Customize the survey's appearance.
4. Send the survey via WhatsApp.
5. Track the results of your survey.
Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.
How to send survey on WhatsApp?
To send a survey on WhatsApp, you need to create a survey and connect your Meta/Facebook Business account. You don't need to do any external configuration. Once you've done that, you can add your contacts and send it. You can also schedule the survey to be sent at a later time. Set reminders to follow up with users who haven't responded.
How do you add questions to WhatsApp Survey Maker?
To add questions to the WhatsApp Survey Maker, select the 'Add question' button within the survey creation tool. From there, you can input the question and possible answer choices, as well as designate the correct answer. There are 25+ question types available to choose from. Alternatively, you can use our AI generation feature to automatically create surveys. Simply provide the topic or content, and the AI will generate relevant questions for you.
Do I need a phone number to send a WhatsApp survey?
Yes, you need a phone number to send a WhatsApp survey. But onboarding is super simple via Facebook(Meta) Business account. You just need a phone number added to your Facebook Business account to start sending surveys on WhatsApp.
You can also add different phone number for WhatsApp Business Surveys.
You can also add different phone number for WhatsApp Business Surveys.
How can I customize the WhatsApp survey message?
Customizing the WhatsApp survey message is easy. You can add a personalized message to the survey to make it more engaging. You can also add emojis and images to make the survey more interactive. This helps to increase response rates and engagement.
How can I customize the appearance of my WhatsApp survey form?
Customizing the appearance of your WhatsApp survey form is easy. You can add your brand logo, colors, and images to make your survey look professional. This helps to increase response rates and engagement. You can also add a personalized message to the survey to make it more engaging.
All that with great mobile survey experience.
All that with great mobile survey experience.
Can I track the results of my WhatsApp surveys?
Definitely! Our platform offers a powerful analytics dashboard, letting you track both individual user results and aggregate scores. Gain insight into the effectiveness of your WhatsApp surveys, make data-driven decisions, and drive engagement.
On top of that you can track the delivery status of your WhatsApp messages. Make sure that your messages are delivered and opened by your users and restrict one phone number to one survey response.
On top of that you can track the delivery status of your WhatsApp messages. Make sure that your messages are delivered and opened by your users and restrict one phone number to one survey response.
How much does it cost to send a WhatsApp survey?
Sending a WhatsApp survey costs about half of an SMS. The final cost depends on the number of messages you send — see our pricing page for details. There is also a free plan, so you can test the platform before committing to a paid one.
What are the benefits of using WhatsApp Business Surveys?
There are many benefits to using WhatsApp Business Surveys. Some of the key benefits include:
1. Reach your customers instantly
2. Present your brand in style
3. Run all popular surveys like CSAT, NPS, and CES
4. Get 40% more responses compared to email and SMS
5. 70% of sent messages are open within 5 minutes
6. Cost is 2x cheaper than SMS
7. Track the results of your surveys in real-time
8. Increase response rates and engagement
9. Make data-driven decisions
10. Drive engagement and loyalty
1. Reach your customers instantly
2. Present your brand in style
3. Run all popular surveys like CSAT, NPS, and CES
4. Get 40% more responses compared to email and SMS
5. 70% of sent messages are open within 5 minutes
6. Cost is 2x cheaper than SMS
7. Track the results of your surveys in real-time
8. Increase response rates and engagement
9. Make data-driven decisions
10. Drive engagement and loyalty
What are the popular surveys that I can run on WhatsApp?
You can run all popular surveys on WhatsApp, including:
1. Customer Satisfaction Score (CSAT)
2. Net Promoter Score (NPS)
3. Customer Effort Score (CES)
4. Employee Satisfaction Survey
5. Market Research Survey
6. Product Feedback Survey
7. Event Feedback Survey
8. Employee Engagement Survey
9. Customer Feedback Survey
10. And many more!
With our super simple survey maker, it's just a matter of minutes to create a survey and start collecting feedback — and you can send the same questionnaire over SMS or email.
1. Customer Satisfaction Score (CSAT)
2. Net Promoter Score (NPS)
3. Customer Effort Score (CES)
4. Employee Satisfaction Survey
5. Market Research Survey
6. Product Feedback Survey
7. Event Feedback Survey
8. Employee Engagement Survey
9. Customer Feedback Survey
10. And many more!
With our super simple survey maker, it's just a matter of minutes to create a survey and start collecting feedback — and you can send the same questionnaire over SMS or email.
How can I increase response rates on WhatsApp surveys?
To increase response rates on WhatsApp surveys, you can:
1. Personalize your survey message
2. Add emojis and images to make the survey more engaging
3. Customize the appearance of your survey form
4. Send reminders to follow up with users who haven't responded
5. Track the results of your surveys in real-time
6. Make data-driven decisions based on the survey results
7. Drive engagement and loyalty
8. Increase response rates and engagement
1. Personalize your survey message
2. Add emojis and images to make the survey more engaging
3. Customize the appearance of your survey form
4. Send reminders to follow up with users who haven't responded
5. Track the results of your surveys in real-time
6. Make data-driven decisions based on the survey results
7. Drive engagement and loyalty
8. Increase response rates and engagement
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